Last updated: October 2026

COLLECTION & DELIVERY

Works may be collected or delivered by arrangement.

Available delivery options, costs and estimated timing will be communicated before the purchase is concluded.

Because many works are unique and require careful handling, delivery arrangements may vary according to the size, weight, fragility and destination of the work.

Please inspect the work as soon as reasonably possible following receipt. If a work arrives damaged, please contact VAN DER SANDE promptly at [EMAIL], preferably with photographs of the packaging and the work, so that the matter can be assessed.

RETURNS & RIGHT OF WITHDRAWAL

Where a consumer purchases an eligible work at distance, the consumer has the statutory right to withdraw from the purchase within 14 days after receiving the work, without giving a reason.

To exercise this right, the consumer must inform VAN DER SANDE of the decision to withdraw within the statutory withdrawal period.

The work must subsequently be returned in accordance with applicable law and handled with appropriate care.

Unless applicable law provides otherwise, the direct cost of returning the work is borne by the consumer.

The consumer is responsible for any diminished value resulting from handling the work beyond what is necessary to establish its nature, characteristics and functioning.

Refunds following a valid withdrawal will be processed in accordance with applicable consumer law.

EXCEPTIONS

The statutory right of withdrawal does not apply where a legal exception applies. This may include works made to the consumer's specifications or works that are clearly personalised.

Nothing in this policy limits any statutory rights relating to defective or non-conforming products.

RETURN ARRANGEMENTS

Because many VAN DER SANDE works are unique, fragile or oversized, please contact hello@vandersande.art before returning a work so that appropriate return arrangements can be made.